Contact Us
Comments? Suggestions? Saying Hi? Please feel free to reach out!
Customer Service hours are 9AM - 5PM GMT Monday through Friday, excluding holidays.
If you are reaching out to us outside of these hours, no worries. We will get to your inquiry once we are back in the office.
our reaction time is between 2-5 working days, thank you for your patience
By email: info@billyfootwear.eu
By form, see below.
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Returns
How do I initiate a product return? See our Refund Policy by clicking here. To return items purchased through billyfootwear.eu, please send us an email to returns@billyfootwear.eu
Policy covers specific Footwear .
BILLY Footwear warrants all footwear to be free of defects in material or workmanship for a period of ninety (90) days from the original date of purchase, when purchased from billyfootwear.com. The footwear warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use. If a BILLY Footwear product is found to be defective after inspection by a warranty technician, BILLY Footwear will repair or replace the product with an existing comparable model at the technician's discretion. BILLY Footwear is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.
Limited Warranty Policy Limitations
Warranty policy is subject to the following limitations:
- All warranty claims must be accompanied by the original purchase receipt from a billyfootwear.eu
- Repaired or replaced products are covered for the remainder of the original warranty.
How to process a warranty claim:
- If you bought the BILLY Footwear product via an authorized dealer, we recommend customers first try to process their warranty through that authorized dealer.
- If you bought the BILLY Footwear product via billyfootwear.com, feel free to submit a warranty by e-mailing us to claims@billyfootwear.eu
DISCLAIMER: The limited warranty relating to BILLY Footwear branded footwear is in lieu of any other express warranty. No employee or representative of BILLY Footwear has any authority to bind BILLY Footwear to any affirmation, representation or warranty concerning BILLY Footwear branded footwear products, except as stated herein. BILLY Footwear shall not be liable for any consequential, incidental or punitive damages.
Sizing
How do I size my feet? If you are having trouble determining what size of shoes to purchase for your feet, see our sizing help page by clicking here.
Warranty
How do I make a warranty claim? To see our Warranty Policy, click here.
More questions
See our other most frequently asked questions by clicking here.
Are you interested in opening a wholesale account for your business? Click here to get started.
Holiday Schedule:
Holidays 2025
New Year's Day: Wednesday 1 January 2025
Good Friday: Friday, April 18, 2025
Easter (Easter Day and Monday): Sunday 20 April and Monday 21 April 2025
King's Day: Saturday, April 26, 2025 (King's Day is celebrated a day earlier than usual in 2025, because April 27 falls on a Sunday)
Liberation Day: Monday 5 May 2025
Ascension Day: Thursday 29 May 2025
Pentecost (first and second day of Pentecost): Sunday 8 and Monday 9 June 2025
Christmas (Christmas Day and Boxing Day): Thursday 25 and Friday 26 December 2025
Holidays 2026
New Year's Day: Thursday 1 January 2026
Good Friday: Friday, April 3, 2026
Easter (Easter Day and Monday): Sunday 5 April and Monday 6 April 2026
King's Day: Monday 27 April 2026
Liberation Day: Tuesday 5 May 2026
Ascension Day: Thursday 14 May 2026
Pentecost (first and second day of Pentecost): Sunday 24 May and Monday 25 May 2026
Christmas: Friday 25 December and Saturday 26 December 2026